Refund policy

Last updated: September 7, 2026

We want you to love how every Ariella Glow piece looks in your space. If something needs to go back, here is how it works from start to finish. You have 60 days from the day your order is delivered to request a return. To be eligible, items must be new and unused, in the same condition they arrived in, and packed in their original packaging; anything showing wear or damage beyond ordinary handling may not be accepted, at our discretion. We do not believe in restocking fees, so you will never see one.

To get started, send an email to support@ariellaglow.com with your order number and we will walk you through each step. Returns are made by mail, and the cost of sending an item back sits with the customer, so a tracked service is worth it to follow your parcel on its way to us. Prefer a different piece? Just say so when you get in touch and we will sort an exchange. And if anything arrives faulty, damaged, or not what you ordered, email us right away with your order number and a photo, and we will make it right. Once your return arrives and has been checked, we process your refund within 7 days to the payment method you originally used, though your bank may need a few extra days to show it.

The essentials

• Window to return: 60 days from delivery
• Condition: new and unused, in original packaging
• Refund timing: within 7 days after inspection
• Where it goes: back to your original payment method
• Return method: by mail, return shipping paid by the customer
• Exchanges: available on request
• Restocking fees: none, ever

Anything unclear? We are one message away at support@ariellaglow.com and always glad to help.

Storename: Ariella Glow
Company name: Ariella Glow
Address: Double Bay Block 12, 46 Island Rd, Deep Water Bay, Hong Kong
Email: support@ariellaglow.com