Frequently Asked Questions (FAQ)

When will my order arrive?

Orders take 1 to 2 business days to prepare and then 3 to 7 business days in transit, so most arrive within 4 to 9 business days all told. Our daily cut-off is 4:00 PM GMT, and a tracking link reaches you by email as soon as your order ships.

Is shipping free?

Yes. Every order ships free, with no minimum spend and no surprises at checkout.

How can I pay?

Whatever works best for you: Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, and Shop Pay. Every payment is secured with SSL encryption to keep your details protected.

Can I exchange an item?

Of course. Exchanges are available on request, so email support@ariellaglow.com with your order number and let us know what you would like instead, and we will help you sort it.

How do returns work?

You have 60 days from delivery to send items back by mail, as long as they are new, unused, and packed in their original packaging. Email support@ariellaglow.com with your order number and we will guide you through it. Return shipping is paid by the customer, and there are never any restocking fees.

When will I see my refund?

Once your return arrives and passes inspection, your refund goes back to your original payment method within 7 days. Your bank may take a little longer to display it.

My tracking hasn't updated, should I worry?

Tracking can take a day or two to show movement, especially just after dispatch, so a quiet spell is usually nothing to worry about. If it has been more than 9 business days and your parcel still hasn't arrived, email support@ariellaglow.com and we will look into it right away.

Can I change or cancel my order?

If it hasn't shipped yet, there is a good chance we can. Reach out as soon as you can after ordering and we will do our best.

Still have a question?

We are always here. Email support@ariellaglow.com and we will get back to you, usually within 12 business hours.